Kreeo Customer Success Services

Kreeo Customer Success Services include:

Deployment Services  +

Kreeo deployment services ensure that customers translate their project goals
# Activity Kreeo Services Role Customer Role
1 Kreeo run-time stack and platform installation  Own  Consult
2 Custom object inventory and definition  Consult  Own
3 Customization for specific use cases  Own  Consult
4 System configuration; enable/ disable selected components  Own  Consult
5 UI customization; labels, CSS and templates  Own  Consult
6 Backup and Disaster Recovery setup  Own  Consult
6 Staging/Dev environment setup  Own  Own

On-boarding and Adoption  +

Kreeo supports on-boarding of end-users and administrators with custom services and content.
# Activity Kreeo Services Role Customer Role
1 End user training  Own  Content
2 Train-the-trainer/ Admin training  Consult/ Content  Consult
3 User guide/ online help customization  Consult/ Content  Own
4 Theme customization/ Corporate branding  Consult  Own
5 Adoption campaign strategy and planning  Consult/ Content  Own

Integration Services  +

Kreeo supports on-boarding of end-users and administrators with custom services and content.
# Activity Kreeo Services Role Customer Role
1 SSL setup  Own  Consult/ Infrastructure
2 AD and email integration  Own  Consult
3 Integration with third-party systems; on-premises or cloud hosted  Consult  Own

Maintenance and Support Contracts  +

Kreeo supports on-boarding of end-users and administrators with custom services and content.
# Activity Kreeo Services Role Customer Role
1 Annual Maintenance Contract(AMC): Covers all patches and minor updates, Kreeo maintains customized code.  Own
2 Software Assurance: Customers receive periodic and critical updates.  Own
3 Annual Support Contract(ASC): Priority and SLA based access to Kreeo support. Email & phone-based technology support for service administrators  Own
3 Software Assurance, Maintenance and Support Contract(AMSC): Services bundle that includes all of the above.  Own